Our Privacy Policy

At Kenan Travel and Tours, we understand that how we collect, use, disclose and protect your information is important to you.

This Privacy Policy sets out the types of personal information we receive and collect when you use our services, how we collect it, and what we do with it, as well as some of the steps we take to safeguard information. We have appointed a Privacy Officer to ensure that any personal information you provide to us will only be collected, used and disclosed in accordance with this Privacy Policy. We hope this will help you make an informed decision about sharing personal information with us. In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.

This Privacy Policy may be updated from time to time. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy.

References to ‘Kenan Travel and Tours’, ‘we’, ‘our’ and ‘us’ means Kenan Travel and Tours Limited and its Kenyan related entities. These Kenyan related entities are: www.kenantravel.com amd www.kenantravels.com respectively.

Information we collect about you

Depending on the circumstances, in the course of providing a service to you, the Kenan Travel and Tours may collect and hold personal information such as:

  • Your name, date of birth, gender, postal address, telephone number, email address, passport details, medical information and travel insurance details (where applicable);
  • Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries; and
  • Any additional information relating to you that you or a third party has provided to us directly or indirectly through our travellers’ or agents’ phone enquiry lines, websites, online presence, customer surveys or to our in-store or other representatives.
  • When you are travelling with us, we may take video and images of you that may be used in brochures, in our advertising or on our website. All participants of Kenan Travel and Tours trips authorise us to use his/her image (such as a photograph, videotape, film or pictorial representation or recorded voice). If you do not wish for this to happen, please notify us in writing using our contact details on www.kenantravel.com/info-contactus.html


    How do we collect personal information?

    You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, subscribe to one of our newsletters where applicable, connect with us via social media.

    We may also receive the information from a third party, for example:

  • From people making travel bookings on your behalf;
  • Your insurer, their agents or medical staff may disclose relevant information and sensitive personal information with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.
  • We will update your information whenever we can to keep it current, accurate and complete.

    You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us including without limitation personal information of your friends and family members provided in connection with making travel bookings.

    Why do we collect, use, hold and disclose your information?

    We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.

    We may collect, hold, use and disclose your information for the following purposes:

  • Administering services we are providing to you such as arranging your tour booking
  • Manage our relationship with you, including updates about your tour booking and handling complaints
  • To contact you in the event of an emergency
  • Combining information collected from you at different times for the purpose of research and analysis to provide a better customer experience, including customising online content for you
  • For identification of fraud or error or for regulatory reporting and compliance
  • When you provide your email address to the Kenan Travel and Tours to make an online booking, your contact details may be retained even if the transaction is not completed. These details are captured using a secure service. This is so we can assist you in future with online bookings, and as a result of this you may receive a follow up enquiry email. This email will contain information on what action, if any, you can choose that will direct us to cease any further contact with you or destroy the personal information we have collected about you.

    We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.

    We will not disclose your personal information otherwise than as described in this Privacy Policy without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws.

    Security of Information

    The Kenan Travel and Tours through third party applications has implemented various physical, electronic and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorized access, modification, disclosure and interference. The Kenan Travel and Tours regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.

    How to lodging a complaint with us

    Please note that you can lodge a complaint to us through contact telephone numbers displayed on our website contacts on www.kenantravel.com . Do not discuss anything outside our contacts displayed online on our contacts www.kenantravel.com/info-contactus.html

    How to contac us

    Contact us through our displayed contacts on our website on www.kenantravel.com/info-contactus.html

    Online Payments Diversions Alert !

    You may be aware of online identity scam in the World Wide Web or internet scam of people pretending to be agents of your business. Kenan Travel and Tours want to advice our clients to be warry of internet scams and only follow communication or bank accounts displayed on our website. Verify with our email. Telephone contacts and finally note that our bank account numbers are only in Kenya. When and before you make a payment, call us through phone contacts displayed on our website. Read this article on how to evade online scam (How to Avoid online Identity Scam on any Website)

    Last updated: 17 August 2016