Our Terms and Conditions


Accommodation is based on two persons sharing a twin room. Single rooms are available at an additional cost but are not guaranteed. Hotel and lodges are named as indications of category but rooms may be reserved at similar hotels or lodges.


The sequence of all itineraries is adhered at all times but the company reserves the right to make any alterations enforced by weather, roadworks, high season congestion or any other unforeseen circumstances. Any delays caused by mechanical breakdowns or vehicles on safari will not be a liability of the company. We reserve the right to alter or cancel the operation of a schedule tour should it be necessary.


a) Kenan Travel and Tours and its agents act only as agents of clients in all matters relating to accommodation, sight-seeing, excursions, tours and all types of transport. The company cannot accept any responsibility for default whether negligent or otherwise on any of the services or accommodations with which the booking is made or which clients arrange themselves, nor is it liable for client’s additional expenses occasioned by their delay, alterations of travel services, sickness, injuries or as a result of whether, civil disturbances whatsoever interfering with, interrupting, altering or adding to the of services, excursions or tour applied for the booked.
b) The company reserves the right to employ sub – contractors and in the event of such exercise of such rights and terms of clause (a) relating to the company’s liability shall apply.
c) Whilst every care is taken the company cannot be responsible for loss or damage to personal property and is advisable to arrange relevant insurance.


Any cancellation 7 days before commencement of service will be refunded less a nominal charge. Cancellation within 7 days will attract varying charges up to 100% of the cost of service. The above cancellation must be writing and take effect only on being received. Services rendered are not subject to refund.