At Kenan Travel and Tours, we understand that how we collect, use, disclose and protect your information is important to you.
References to ‘Kenan Travel and Tours’, ‘we’, ‘our’ and ‘us’ means Kenan Travel and Tours Limited and its Kenyan related entities. These Kenyan related entities are: www.kenantravel.com amd www.kenantravels.com respectively.
Depending on the circumstances, in the course of providing a service to you, the Kenan Travel and Tours may collect and hold personal information such as:
Your name, date of birth, gender, postal address, telephone number, email address, passport details, medical information and travel insurance details (where applicable); Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries; and Any additional information relating to you that you or a third party has provided to us directly or indirectly through our travellers’ or agents’ phone enquiry lines, websites, online presence, customer surveys or to our in-store or other representatives.
When you are travelling with us, we may take video and images of you that may be used in brochures, in our advertising or on our website. All participants of Kenan Travel and Tours trips authorise us to use his/her image (such as a photograph, videotape, film or pictorial representation or recorded voice). If you do not wish for this to happen, please notify us in writing using our contact details on www.kenantravel.com/info-contactus.html.
You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, subscribe to one of our newsletters where applicable, connect with us via social media.
We may also receive the information from a third party, for example:
From people making travel bookings on your behalf; Your insurer, their agents or medical staff may disclose relevant information and sensitive personal information with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.
We will update your information whenever we can to keep it current, accurate and complete.
You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us including without limitation personal information of your friends and family members provided in connection with making travel bookings.
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.
We may collect, hold, use and disclose your information for the following purposes:
Administering services we are providing to you such as arranging your tour booking Manage our relationship with you, including updates about your tour booking and handling complaints To contact you in the event of an emergency Combining information collected from you at different times for the purpose of research and analysis to provide a better customer experience, including customising online content for you For identification of fraud or error or for regulatory reporting and compliance
When you provide your email address to the Kenan Travel and Tours to make an online booking, your contact details may be retained even if the transaction is not completed. These details are captured using a secure service. This is so we can assist you in future with online bookings, and as a result of this you may receive a follow up enquiry email. This email will contain information on what action, if any, you can choose that will direct us to cease any further contact with you or destroy the personal information we have collected about you.
We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.
The Kenan Travel and Tours through third party applications has implemented various physical, electronic and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorized access, modification, disclosure and interference. The Kenan Travel and Tours regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.
Please note that you can lodge a complaint to us through contact telephone numbers displayed on our website contacts on www.kenantravel.com . Do not discuss anything outside our contacts displayed online on our contacts www.kenantravel.com/info-contactus.html
Contact us through our displayed contacts on our website on www.kenantravel.com/info-contactus.html
You may be aware of online identity scam in the World Wide Web or internet scam of people pretending to be agents of your business. Kenan Travel and Tours want to advice our clients to be warry of internet scams and only follow communication or bank accounts displayed on our website. Verify with our email. Telephone contacts and finally note that our bank account numbers are only in Kenya. When and before you make a payment, call us through phone contacts displayed on our website. Read this article on how to evade online scam (How to Avoid online Identity Scam on any Website)Last updated: 17 August 2016